Refund Policy
Disclaimer
All fees paid to ROBAN Design are compensation for professional services rendered, including but not limited to design consultation, technical drafting, project coordination, and administrative support. Due to the nature of these services—many of which are customized, time-sensitive, and delivered in stages—ROBAN Design does not generally offer cash refunds.
Clients are encouraged to review proposals, scopes of work, and deliverables prior to engagement. In the event of a dispute or concern regarding service quality or completion, ROBAN Design will make reasonable efforts to address the issue through clarification, revision, or alternative resolution. However, refund requests will only be considered in exceptional circumstances and are subject to the sole discretion of ROBAN Design.
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By engaging our services, clients acknowledge and accept this refund policy in full.